Privacy Policy
Grounding LLC · Draft — last updated June 2026
Text messaging (SMS) program
Kite is an SMS-based service operated by Grounding LLC. You opt in to receive text messages by entering and verifying your mobile number on our website and agreeing to receive texts; messaging also begins when you text us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third parties. Information may be shared only with service providers that help us operate the messaging service (e.g., our SMS carrier), strictly to deliver the service. Message frequency varies based on your interactions. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carrier is not liable for delayed or undelivered messages.
What we collect
Your phone number (it's your account), the messages and photos you choose to send, and the health information you share in conversation so your agent can remember it for you. We collect consumer health data only with your explicit opt-in consent, given during signup.
What we never do
We do not sell your data. We do not share your health information with advertisers or data brokers. We do not show ads. We do not use your health information for any purpose other than providing the service you asked for.
How your data is used
Your messages are processed by AI models running on HIPAA-eligible cloud infrastructure (AWS) to generate responses. When a question needs current information, we send a generalized, de-identified search query to a third-party search service — never your name, identity, or message text. Our product analytics record events and counts only — never the content of your messages or your health information.
Deleting your data
Text DELETE to your agent at any time. Your messages, health memory, photos, and reminders are erased immediately. You can also email privacy@grounding.dev.
Your rights
Depending on your state (including Washington's My Health My Data Act and the California Consumer Privacy Act), you may have rights to access, correct, delete, and obtain a copy of your data, and to withdraw consent. Contact privacy@grounding.dev to exercise any of these.
Not a healthcare provider
We are not a healthcare provider and this service does not provide medical diagnosis or treatment. We are not a HIPAA covered entity; we protect your data under the consumer protections described here and applicable state and federal law, including the FTC Health Breach Notification Rule.
Contact
Grounding LLC · privacy@grounding.dev